Prevention | Treatment | Performance
The term Physiofit Limited or ‘us’ or ‘we’ refers to the owner of this website, www.physiofit.co.uk whose registered office is:
4 Trafford Road, Alderley Edge SK9 7NT
Tel: 01625 590444
Physiofit Limited – Registered in England No.5968426
The term “You” or “User” refers to any third party that accesses the website and is not employed by Physiofit Ltd or acting in the course of their employment.
Data – means collectively all information that you submit to the website. This includes, but is not limited to, account details and information submitted.
The term website refers to the website that you are currently using www.physiofit.co.uk
This Policy applies to our use of all Data collected by us in relation to your use of the website and any services or systems therein.
Information we collect when you visit this website
When you access www.physiofit.co.uk, we use technology to collect information indirectly, such as your internet address, which is then kept in our internet access logs.
You can decide what personal information you provide to us, for example, you: contact us with an enquiry; book an online appointment, register on the site, fill out a survey or other form with your personal information included; request us to provide you with information; enter a competition; post information to public areas of the site or participate in a promotion.
We will only collect personal information that you choose to provide. Where possible, we will enable you to select how we will use this information (for example, by choosing to opt-in or opt-out of receiving our newsletters or special promotional offers).
We offer the opportunity to sign up for our newsletter containing product offers and news or advice we think will be of interest to you. To receive such material, you have to provide us with your name and email address and actively sign up for the newsletter on our website or by contacting us in writing or by email to provide us with these details.
We may transfer your personal information to third parties under confidentiality obligations when the performance of any service in relation to the activities above is sub-contracted (e.g. the administration of a marketing campaign.) We currently use Wix and Mail Chimp.
What we collect
Data Automatically Collected
Without limitation, any of the following Data may be automatically collected:
In common with many websites, we use “cookies” to help us gather information from visitors to physiofit.co.uk, That helps us to assist your use of certain aspects of the site.
A cookie is a small data file that our server sends to your browser when you visit the site, that save and retrieve information about your visit to our site. The cookies we use identify you merely as a number and are accessible only by the web site that placed it there, not any other sites.
These include but are not limited to:
• the IP address from which you access the site (automatically collected)
• the type of browser and operating system used to access the site (automatically collected);
• the date and time of your access to the site (automatically collected);
• the pages you visit (automatically collected);
• what information was of interest to you (automatically collected);
• the internet address of the website from which you accessed the site (automatically collected);
• the site you exit to (automatically collected);
You can choose to accept or decline cookies. You can delete cookies at any time. If you do disable cookies some functions on the site may not work correctly.
Third parties (including but not limited to software providers,) may also use tracking technologies by or through the site. We have no responsibility or liability for any tracking, data collection or other activities of such third parties.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
If you sign up to our newsletter, we me may collect the following information:
• contact information including email address
• demographic information such as postcode
• contact preferences
You will have an opportunity to unsubscribe whenever we communicate with you. To unsubscribe from physiofit.co.uk communications please send an email to email@example.com with ‘unsubscribe’ in the subject box or click on the link provided within any marketing communication.
Booking an online appointment
If you choose to book an appointment online, you will need to provide us with your full name, email address, date of birth and mobile number so that we can register you as a new patient or book the appointment to the right patient account.
We use a system called PPS provided by Rushcliff Limited. They hold your data in state-of-the-art secure UK data centres managed by iomart, one of the UK’s leading data centre providers. They are ISO 27001 certified and employ an array of methods to ensure that your data is kept safe, secure and accessible including:
• An Enterprise class firewall system that prevents unauthorised access to the servers and data.
• Redundant hardware ensures that failure of a component piece of hardware does not cause loss of
access to systems or loss of data.
• Physical security is provided through 24/7/365 data centre staffing and with CCTV cameras, motion
detectors and a secure key fob access system.
How do we use this information?
Any personal data you submit will be retained by Physiofit Ltd for as long as you use the services provided on the website. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to six months.
We only use the information from cookies for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not in order to improve the content and usability. We can learn about the number of visitors to our site and the type of technology that our visitors use. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We do not connect the information collected through cookies with other information that is personally identifiable, unless required or permitted to do so by law or to enforce the Terms & Conditions.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way,
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
We will give you access to your information
You are entitled to know whether we hold information about you and, if we do, to have access to that information. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Will we disclose your information to or share it with other organisations?
As a private organisation, we do not share data with other organisations unless the law requires us to do so. We do not sell individual information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the General Data Protection Regulation (GDPR) 2018.
Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.
In order to provide services such as online booking, we are required to use a third-party website. The providers of such services may have access to certain personal data provided by users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Physiofit requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with current legislation.
We may disclose your personal information if permitted by law or required to do so by law or where we believe such action is necessary to protect or defend our interests or the interests of our customers or users of our site.
Sale and Transfer.
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including without limitation, personally identifiable information that you provide and other information concerning your relationship with us.
Physiofit Ltd are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, the open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen, and we take measures to ensure that it does not. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Customer feedback and complaints
We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please send an email to firstname.lastname@example.org
This policy is effective from 1st May 2018.
The pages of this website are subject to copyright © Physiofit Limited